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Welcome

Before continuing, you confirm that you are of legal drinking age according to the laws in force in your country of residence.

Privacy Policy

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

ARTICLE 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How can I withdraw my consent?

If after you have given us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us at info@bigourdan.com or by mail at: BIGOURDAN – 12, rue Frédéric Mistral – 13200 ARLES.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is stored only as long as is necessary to complete your order. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, please see Shopify's Terms of Service here or Privacy Policy here.

ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

ARTICLE 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We have listed them here so that you can choose whether you want to allow them or not.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal stats tracking system to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Calculates the number of visits to a store by a unique customer.

cart, unique identifier, persistent for 2 weeks, stores information about your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined If the store has a password, this is used to determine if the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@bigourdan.com or by mail at

BIGOURDAN SAS

12, rue Frédéric Mistral

13200 Arles

Order

Can I cancel or change my order?

To ensure fast delivery, once your order has been confirmed, you cannot cancel or make any changes.

Choice of Relay Point

When you're ready to finalize your order, if you selected a collection point as your delivery method, please pay for your order first. Then, wait a few moments while we select the collection point closest to you. If you encounter any problems, please don't hesitate to contact our team at info@bigourdan.com.

Delivery

When will I be delivered and what are the delivery costs?

Our delivery times are approximately 4-6 working days, however they may vary.

France:

Delivery is provided by Colissimo, delivery against signature or to a Relay Point.

Europe:

Delivery is provided by Colissimo partners depending on the country, delivery against signature.

Delivery costs and times vary by country.

Information:

Shipping costs are set based on the weight of the package.

Is it possible to have it delivered to the store?

You can choose to order online and pick up directly at the distillery. Select the In-Store Pickup option at checkout.

How do I track my order?

When your order is shipped, you will receive an email with your Colissimo tracking number. If you have any questions, please contact us at info@bigourdan.com

I haven't received my order, what should I do?

If you have not received a delivery notice and the deadline has passed, we invite you to contact us by email at info@bigourdan.com, we will find a solution.

Returns

How to make a return?

We invite you to return the product(s) to the following address: Bigourdan, 12, rue Frédéric Mistral – 13200 Arles. Please be sure to include the following with your shipment:

-The references relating to your order (Order number and/or failing that the name with which you placed your order).

-A free piece of paper on which you indicate whether you would like an exchange (specify its nature) or a refund.

Upon receipt of your package, we will process your request as quickly as possible, subject to availability. You will be notified by email.

You have 15 days to request a return. Return shipping costs are your responsibility.

What are the return conditions?

Items must be returned in their original condition and packaging. Otherwise, the item will not be accepted.

What should I do if there is a problem with my item?

We pay the greatest attention to the quality of our products.

However, if, despite the numerous quality checks carried out, a defect is to be reported, we invite you to report this problem, within 3 working days, to the address info@bigourdan.com, attaching photos of the problem encountered on your item.

Do you still have questions?

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