Legal Notices
The website www.bigourdan.com is published by the company BIGOURDAN SARL with a capital of 5,000 euros, whose registered office is located at 12, rue Frédéric Mistral, 13200 ARLES, registered in the Tarascon Trade and Companies Register under number 849952221. BIGOURDAN's intra-community VAT number is FR21849952221. The publication director is Mr. Thomas Bigourdan.
The site is hosted by Shopify.
Contact: info@bigourdan.com , 0685037105.
These Website Legal Notices are intended for customers and Internet users visiting the Site. They detail the intellectual property rights held by BIGOURDAN on the products and various elements of the Site as well as BIGOURDAN's policy regarding the protection and processing of personal data that customers or Internet users visiting the Site may be required to communicate to it.
Intellectual property
All elements present on the site www.bigourdan.com, whether visual, textual or audio, are the exclusive property of BIGOURDAN, or of the holder of the intellectual property rights concerned and are as such protected by the intellectual property code and copyright.
As such, any reproduction of the BIGOURDAN brand or the site www.bigourdan.com, in part or in full, is strictly prohibited.
You may link to our website, provided you do so in a fair manner and do not damage our reputation or take advantage of our goodwill. However, you must not establish a link in such a way as to suggest any form of association where none exists. Furthermore, it is strictly forbidden to establish a link to our site from any website that is not owned by you. We reserve the right to remove links without notice.
Respect for privacy & Collection of personal data
Collection & Purpose of data
BIGOURDAN undertakes not to disclose to third parties the personal data you provide to it. Your personal data will only be used by our internal services to process your order, strengthen and personalize communication as well as offers relating to Products reserved for BIGOURDAN customers, in particular through the Site newsletters to which you have subscribed.
The processing and storage period of data is limited to the time during which you are subscribed to our newsletters. You can withdraw your consent and unsubscribe at any time by clicking on the unsubscribe link at the bottom of each email.
Accordingly, and in accordance with the French Data Protection Act of 6 January 1978, you have the right to access, modify, rectify, and delete your personal data. To do so, simply send us a request online at info@bigourdan.com or by mail, indicating your name, first name, address, and, if possible, your customer reference number to: BIGOURDAN, 12, rue Frédéric Mistral, 13200 ARLES, France.
Please note that certain information identified as essential for order processing is essential for the proper execution of orders.
Right of access, rectification and deletion of data
In accordance with the French Data Protection Act No. 78-17 of 6 January 1978, as amended, the Client has the right to access, modify, rectify and delete data concerning him/her by contacting BIGOURDAN, 12, rue Frédéric Mistral, 13200 ARLES, France or by email via info@bigourdan.com .
Data retention
The Data is kept only for the period necessary for the purposes for which it was collected.
Cookie Statement
Your use of the Site is subject to this Cookie Statement, which is incorporated into the Terms and Conditions of this Site, as well as any specific terms and conditions specified on the various pages of this Site (collectively, the “Terms and Conditions”). Your use of the Site is also subject to all applicable laws and regulations, including those governing copyright, trademarks, and all other intellectual property rights.
Please read this Cookie Statement carefully before using or obtaining any content, information, products, or services through this site. By accessing this site, you accept, without limitation or qualification, this Cookie Statement in its entirety.
Definition
A cookie is a text file containing a small amount of information that is downloaded to your computer or mobile device when you visit a website. A cookie is then sent back to the originating website when you visit it again or to another website that can recognize the given cookie. Cookies are useful because they allow a website to recognize the user's device. To learn more about cookies, visit: www.allaboutcookies.org.
Cookies on this site
Cookies, or connection witnesses, are small text files saved by your browser on your terminal (computer, tablet, mobile, etc.) when you visit a website.
On this site
We use cookies to record your visits as you move from one page to another and to keep you connected to the site or to remember your interface or navigation preferences (preferred language, automatic reconnection or not, pre-filling of certain forms, etc.).
Some cookies are necessary for the operation of the site or its security. They are mostly "session cookies", that is, they will be automatically deleted from your hard drive once the session ends (when you log out or close your browser).
Cookies that record your interface and navigation preferences are kept longer, to avoid you having to re-enter or re-select this information each time you visit.
As a security measure, all cookies placed by this site are encrypted and cannot be read by any other application. No personal information is stored in these files.
Audience analysis tools
In an effort to continuously improve our content and services, we track traffic using Google Analytics. The data collected is anonymous and is used solely for statistical analysis.
Ability to restrict or block cookies
You can configure your browser settings to restrict or block cookies from the Site (or any other website). Your browser may contain information on how to adjust your settings.
You can also visit www.allaboutcookies.org for general information about cookies and how to adjust cookie settings in various browsers. This site also explains how to delete cookies from your computer. You can also opt out of targeted cookies from some providers by using the opt-out process presented by www.youronlinechoices.eu.
Please note that restricting cookies may impact the functionality of the Site.
Update of these Legal Notices
We reserve the right to modify, update or correct, at any time and without notice, all or part of these Legal Notices relating in particular to the collection of personal data, cookies or information contained on the Site by publishing the updated Legal Notices on the Site. Your continued use of this Site means that you accept the updated Legal Notices. If you do not accept these Legal Notices, please leave the Site immediately.
Order
Can I cancel or change my order?
To ensure fast delivery, once your order has been confirmed, you cannot cancel or make any changes.
Choice of Relay Point
When you're ready to finalize your order, if you selected a collection point as your delivery method, please pay for your order first. Then, wait a few moments while we select the collection point closest to you. If you encounter any problems, please don't hesitate to contact our team at info@bigourdan.com.
Delivery
When will I be delivered and what are the delivery costs?
Our delivery times are approximately 4-6 working days, however they may vary.
France:
Delivery is provided by Colissimo, delivery against signature or to a Relay Point.
Europe:
Delivery is provided by Colissimo partners depending on the country, delivery against signature.
Delivery costs and times vary by country.
Information:
Shipping costs are set based on the weight of the package.
Is it possible to have it delivered to the store?
You can choose to order online and pick up directly at the distillery. Select the In-Store Pickup option at checkout.
How do I track my order?
When your order is shipped, you will receive an email with your Colissimo tracking number. If you have any questions, please contact us at info@bigourdan.com
I haven't received my order, what should I do?
If you have not received a delivery notice and the deadline has passed, we invite you to contact us by email at info@bigourdan.com, we will find a solution.
Returns
How to make a return?
We invite you to return the product(s) to the following address: Bigourdan, 12, rue Frédéric Mistral – 13200 Arles. Please be sure to include the following with your shipment:
-The references relating to your order (Order number and/or failing that the name with which you placed your order).
-A free piece of paper on which you indicate whether you would like an exchange (specify its nature) or a refund.
Upon receipt of your package, we will process your request as quickly as possible, subject to availability. You will be notified by email.
You have 15 days to request a return. Return shipping costs are your responsibility.
What are the return conditions?
Items must be returned in their original condition and packaging. Otherwise, the item will not be accepted.
What should I do if there is a problem with my item?
We pay the greatest attention to the quality of our products.
However, if, despite the numerous quality checks carried out, a defect is to be reported, we invite you to report this problem, within 3 working days, to the address info@bigourdan.com, attaching photos of the problem encountered on your item.
